At House of Light, we are committed to delivering your premium candles safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship orders.
Order Processing
– Orders are processed within 1–3 business days after payment confirmation.
– Orders placed on Sundays or public holidays will be processed on the next business day.
– During festive seasons, sales, or promotional events, processing times may be slightly longer.
Shipping Coverage
We currently ship across India.
If your location is not serviceable by our courier partners, we will contact you to discuss alternative arrangements or issue a full refund if delivery is not possible.
Estimated Delivery Time
Estimated delivery times after dispatch are:
– Metro Cities: 2–5 business days
– Other Cities and Towns: 3–7 business days
– Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment.
Delivery
Please ensure that the shipping address and contact details provided during checkout are accurate.
If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Damaged or Incorrect Orders
We take great care in packaging every order. If you receive:
– A damaged product
– A defective item
– An incorrect product
Please contact us within 48 hours of delivery with:
– Your order number
– Clear photographs of the product
– Photographs of the packaging (if damaged)
We will review your request and arrange a replacement or refund in accordance with our Return & Refund Policy.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
– Courier service disruptions
– Weather conditions
– Natural disasters
– Public holidays
– Government restrictions
We appreciate your patience in such situations and will do our best to keep you informed.
Lost Shipments
If your order appears to be lost in transit, please contact us. We will work with the courier partner to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
House of Light
Website: https://houseoflight.in
Email: azmatnisa001@gmail.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST